Privacy Policy

1. Introduction

Welcome to Lucky House Safaris ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@luckyhousetc.co.ke.

This Privacy Policy applies to all information collected through our website (www.luckyhousetc.co.ke), as well as any related services, sales, marketing, or events.

2. Information We Collect

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as filling out contact forms, booking inquiries, or newsletter sign-ups).

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Billing addresses
• Travel preferences and special requirements (e.g., dietary or medical needs)

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To fulfill and manage your bookings: We may use your information to fulfill and manage your safaris, hotel reservations, flights, and payments made through our services.
• To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Specifically, we may need to process your data or share your personal information in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents (e.g., hotels, lodges, domestic airlines, national park authorities) who perform services for us or on our behalf and require access to such information to do that work.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We do not sell, rent, or trade your personal information to third parties.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

6. What Are Your Privacy Rights?

In some regions, such as the European Economic Area (EEA), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

If you are resident in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us.

7. Contact Us

If you have questions or comments about this notice, you may email us at info@luckyhousetc.co.ke or by post to: